Privacy Policy

Effective Date: 27 July 2026

Serene Padmanabham (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.serenepadmanabham.com, make an enquiry, submit a reservation request, or use our services.

By accessing our website or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Full name
• Email address
• Phone number
• Residential address
• Check-in and Check-out dates
• Guest details
• Room preferences
• Identity documents required during check-in
• Payment information (processed securely through third-party payment providers)
• IP address, browser information, and website usage statistics

2. How We Use Your Information

Your information may be used to:

• Process reservations and enquiries.
• Confirm bookings and communicate with guests.
• Provide accommodation and guest services.
• Process payments.
• Improve our website and services.
• Respond to customer support requests.
• Meet legal and regulatory obligations.
• Send important booking updates.
• Send promotional offers where permitted by law.

3. Payment Information

Payments made through our website are processed by secure third-party payment gateways. We do not store your complete credit card, debit card, or banking information on our servers.

4. Cookies

Our website may use cookies and similar technologies to improve user experience, remember preferences, analyse website traffic, and enhance website performance.

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell your personal information.

Your information may be shared only with:

• Government authorities where required by law.
• Payment gateway providers.
• Technology service providers assisting website operations.
• Travel partners where required to complete your booking.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion where legally permitted.
• Withdraw consent for marketing communications.
• Request information regarding how your data is processed.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

10. Children’s Privacy

Our services are intended for individuals aged 18 years or older. Personal information relating to children is collected only as part of a reservation made by a parent or legal guardian.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

12. Contact Us